Most Common Questions

Start with a quick call, email, or the Facility Needs Assessment, then share the basics—location(s), building type, timing needs, and the main pain points. A2Z can often quickly provide a rough ballpark based on what you describe. Then firms up pricing after an on-site walkthrough confirms scope, access rules, and service expectations.

A2Z walks the building with you (or a designated contact) and looks at how the space actually runs. The walkthrough confirms high-traffic areas, restrooms, breakrooms, entries, and any spaces that need special handling. It also sets the standard for what “handled” means in your building.

Yes. We schedule service around how your teams and customers use the space. After-hours cleaning keeps work out of the way, while daytime coverage focuses on quick touchpoints in high-visibility areas. Many buildings use a mix, especially when restrooms, entries, and shared spaces need attention during operating hours.

Our teams follow your site rules and document them before service begins. The plan covers access methods, alarm procedures, escort requirements, and any no-entry zones. When access involves multiple steps or approvals, A2Z builds that into the routine, which keeps security intact and service predictable.

A2Z assigns one primary contact who takes charge of communication and follow-through for your building. That person handles scheduling changes, service questions, and issue resolution. You avoid finding different names for different needs, and you get answers from someone who already knows your site.

We can supply common consumables when it fits your plan, and you can also provide your own. Many clients choose a hybrid approach—A2Z manages restocking while the building manager keeps preferred brands on hand. Either way, A2Z confirms the expectations up front and keeps the restrooms and shared areas stocked to the agreed standard.

We can. When a building need falls outside of routine cleaning, A2Z can either deploy in-house teams or coordinate vetted service partners depending on the scope of work. We manage the scheduling, communication, and follow-through so the process stays organized and easy to manage through one point of contact.